1: Can I place an order by telephone?
Yes, we can take secure payments over the phone using PayPal card reader. Please contact 01271 859 573 or 07446 908 958 to place your order. (Telephone orders must be confirmed in writing to ensure details are correct.)
2: Can I change my order?
We operate an automated ordering system, and changes cannot be made once the item has been dispatched. However, if you have ordered the wrong thing then you will need to return the goods to us at your own expense including:
- The goods to be replaced – we recommend using a recorded delivery service or equivalent as we cannot accept responsibility for goods lost in transit. If your item is excessively large or heavy we can arrange for a courier to collect it at a price which we will agree with you in advance. This price will then be deducted from your refund payment.
- a note with your name, e-mail and postal address – you may alternatively send the original delivery note we sent you with the goods
Please send to Nopinz LTD, Unit 24-25, Hele Manor Business Park, Roundswell, Barnstaple, Devon, EX31 3UL, UK.
3: How long do I have to return an item?
You have 28 days from the date of order, please see above for what to do to return goods.
4: My order has not arrived, where is it?
If your order has not arrived in the estimated delivery period it could be for one or more of the following reasons:
a. The courier has experienced delays.
b. The courier tried to deliver while you were out and has left a card.
c. Your parcel maybe with a neighbour.
d. Your parcel is left in a safe place (e.g. in the shed).
5: How long do you take to respond to e-mail enquiries?
We aim to respond within one working day.
6: Your website is showing out of stock, are you getting any more?
We try at all times to keep all stock up-to-date. Anything that is out of stock will be replaced as soon as possible unless we have stopped that product and are just selling off remaining stock. In these rare instances, we will notify you that the item is discontinued.
7: What are the conditions to Next Day delivery?
To be able to receive goods by Post Office Next Day delivery your order must be made before 2 PM (1400h) and only applies to UK orders. This cannot be applied to orders made on Saturday, Sunday or UK Bank Holidays. We cannot accept any liability for the goods not arriving on time if they have left the Nopinz premises as agreed in your order. Any grievances must be taken up with the Post Office directly and not through Nopinz.
8: What level of compensation does standard return postage cover?
By selecting standard postage, you will only be covered by Royal Mail standard compensation should goods fail to arrive at your supplied address. Any grievances must be taken up with the Post Office directly and not through Nopinz. We suggest skin suits have Next Day delivery applied to them when ordering – this covers compensation up to £250 and can be increased to £500.
9: Lead Times
Lead times are quoted on at the bottom of the description of items (in working days.)
Delivery dates mentioned in any acknowledgement of order or elsewhere are approximate only and are not of any contractual effect, and the Seller shall not be under any liability to the Customer in respect of any failure to deliver on any particular date or dates. Unless otherwise expressly agreed the seller might affect the delivery in one or more instalments.
Each instalment shall be treated as a separate contract.